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Shipping and Delivery

The shipping deadline for all the items is made according to the available stock: under 48 hours (working days), if all the articles of order are in stock. The shipping times given are to count from the day following the validation of the order by the buyer and are conform to the processing and shipping time of the products. In the case of an unusual lateness, the buyer will be informed by electronic mail. The products are delivered with the probative invoice to the delivery address given by the buyer whilst filling in the order form. The risks are chargeable to the buyer as from the moment when products left the premises of “Dorothee Christine Sausset”. In spite of all the efforts Dorothee Christine Sausset makes whilst preparing the parcel, it is possible that a product is missing or that, after the transport, a product is damaged. The buyer is therefore asked to verify the conformity of the products bought and the products delivered. Any difference in-between the order and the delivery (missing or damaged products, defective packaging) needs to be notified to the customer service of the company (dorothee@dorotheesausset.com) during the three days that follow the reception of the package. In order to notify Dorothee Christine Sausset, the buyer needs to fill in a form in the « Contact us » section of the web site. After the expiration of the time limit of three days, the products will be considered conform to the order and free from defects. Any reclamation forwarded after the time limit will be rejected and the company can no longer be held liable.
Furthermore, Dorothee Christine Sausset reserves its right to ask the buyer to return the defective products to the company. If the above stated conditions are fulfilled, Dorothee Christine Sausset will proceed to the payback of the defective or missing product(s) (with reservation of the legality of the buyers query).

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